Today one of the major Australian airlines (VirginBlue) had a significant systems outage – resulting in the need to revert to manual check-in procedures and major disruption for passengers and flights nationwide. VirginBlue have outsourced their booking systems to a platform provided (and hosted) by Navitaire – who are associated with Accenture (that Anderson Consulting [...]
No sooner had my blog been recovered from the previous failure, than I seem to have been infected with some kind of malware probably injected via a comment into my database. I shall have to practice safe blogging in future! Still it could be worse. Consider this incident. At the recent AusCERT Conference the delegates were [...]
an outage in the Qantas check-in system, reportedly fixed within an hour, leads to flights delays across the world. Truly robust and redundant IT systems are not easy. Also highlights the interconnected nature and ‘knock on’ effect of such disruptions.