… customers in motion?

A lot has been written in the past week about the problems experienced by Research In Motion (RIM) and their Blackberry platform. Some of it highlights significant failings in the way we approach Business Continuity. For those of you who missed the story, here is the very short version. Outage was originally experienced in the [...]

… case study of resilience (adaptation and culture) in the real world

Just recently I commented on Alex Fullick’s learnings from the Japanese earthquake. One of my points related to the inter-dependence of the modern world. Today we must think in terms of global Supply Chains, and when disrupted we need to be adaptive, responsive and have a culture that promotes these attributes. Recently the New York [...]

… the RSS wrap

Not surprisingly there has been a lot of focus on Supply Chain impacts this week. The recent focus on air cargo is no doubt a part of it – but fortunately there is a growing understanding that BC (and resilience) has to address the entire value chain, not just the narrow silo of the core [...]

… this weeks reading

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There are so many interesting articles and posts that arrive in my RSS reader each week that I decided to make Fridays a weekly review post. Where else could I start this week than with Trevor Levine’s Riskczar – and his post entitled “Playboy thongs and reputation risk“. Trevor often finds a way to make [...]